Warranty Policy

At Kloira, we pride ourselves on the exceptional quality and craftsmanship of our luxury moissanite jewelry and watches. Our products are designed to provide lasting beauty and satisfaction, and we stand behind our commitment to excellence with a comprehensive warranty policy. This policy ensures that our customers can enjoy their purchases with confidence, knowing that we are dedicated to maintaining the highest standards in quality control and performance.

Our warranty policy reflects our belief in the durability and reliability of moissanite as a premium gemstone. We offer robust protection that covers a variety of potential issues, ensuring that your investment remains secure over time. Whether it’s a stunning piece of jewelry or a meticulously crafted watch, Kloira guarantees that you will receive a product that meets our high expectations for quality.

Kloira offers a lifetime warranty on all moissanite stones used in our jewelry, underscoring our confidence in the quality and durability of our products. This lifetime warranty covers defects in the moissanite itself, including issues such as chipping, clouding, and color change. Moissanite is known for its exceptional hardness and brilliance, and we want to ensure that your stone remains as radiant as the day you purchased it.

Our commitment to quality means that if you encounter any issues with your moissanite stone due to manufacturing defects, we will repair or replace the stone at no charge. This warranty is valid for the lifetime of the original purchaser, providing peace of mind and assurance in the quality of our materials.

In addition to our moissanite warranty, Kloira also offers a warranty on the precious metal settings used in our jewelry. This warranty covers manufacturing defects in gold and platinum settings, ensuring that your jewelry maintains its beauty and structural integrity over time.

Under this warranty, we will address issues such as tarnishing, discoloration, or structural failures that arise from manufacturing defects. Should you experience any of these issues, we encourage you to reach out to us for assistance and repair. It is important to note that this warranty does not cover damage done by improper care or external factors.

Kloira provides a two-year warranty on all watch movements and mechanisms, further demonstrating our commitment to quality. This warranty covers defects in materials and workmanship related to the internal workings of the watch. We understand the importance of precision in luxury timepieces, and we strive to ensure that our watches perform flawlessly.

If your watch experiences any issues related to the movement or mechanism within the two-year warranty period, we will repair or replace the watch at our discretion. This warranty does not apply to damage resulting from accident, misuse, or unauthorized repairs.

Our warranty covers a range of issues that may arise from manufacturing defects. Specifically, the following are covered under our warranty policy:

• Manufacturing defects: Any flaw in the craftsmanship that affects the performance or appearance of the jewelry or watch.
• Loose stones: Stones that become loose due to faulty settings will be repaired or replaced.
• Broken clasps or prongs: Damage to clasps or prongs occurring from normal wear will also be addressed under this warranty.

We are committed to ensuring that our products meet your expectations, and we are here to assist you if any of these issues arise.

While we stand behind our products, there are certain situations that our warranty does not cover. These include:

• Accidental damage: Any damage resulting from accidents, drops, or misuse.
• Loss or theft: We cannot cover items that have been lost or stolen.
• Normal wear and tear: Over time, jewelry and watches may experience wear that is not due to a defect.
• Scratches: Surface scratches that occur through regular use are not covered.
• Improper care: Damage resulting from neglect or improper care will void the warranty.
• Unauthorized repairs: Any repairs or modifications made by third parties will nullify the warranty.

Understanding these limitations can help you maintain your jewelry and watches in optimal condition.

To ensure that you are covered under our warranty, registration of your purchase is required. Customers can register their warranty through our website within 30 days of purchase. Simply visit the warranty registration section on kloira.com, provide your purchase details, and submit the form.

By registering, you will help us maintain accurate records and expedite any warranty claims you may need to make in the future. We recommend keeping your original receipt as proof of purchase for your records.

If you believe you have a valid warranty claim, please follow these steps to initiate the process:

1. Contact us: Reach out to us via email at [email protected] or [email protected].
2. Provide documentation: Include a copy of your receipt and any relevant photos that illustrate the issue.
3. Await instructions: Our customer service team will review your submission and provide further instructions on how to proceed.

It’s important to provide as much detail as possible to facilitate a swift resolution. Our team is dedicated to ensuring that your warranty claim is handled promptly and fairly.

Upon receiving your warranty claim and related documentation, our team will conduct a thorough inspection of the item in question. If the claim is deemed valid, we will proceed with the necessary repairs or replacements. Our typical timeline for inspection and repair is 2-4 weeks, depending on the complexity of the issue.

Throughout this process, we will maintain communication with you, providing updates on the status of your claim and any necessary timelines. Your satisfaction is our priority, and we strive to keep you informed every step of the way.

Kloira reserves the right to determine whether an item will be repaired or replaced based on feasibility and cost-effectiveness. In cases where a repair is not possible or would not restore the item to its original condition, we may opt to replace the item entirely.

We take pride in the quality of our products and aim to ensure that every customer is satisfied with the outcome of their warranty claim. Our goal is to restore your jewelry or watch to its original beauty and functionality, whether through repair or replacement.

For valid warranty claims, Kloira will provide prepaid shipping labels to facilitate the return of your item for inspection and repair. This ensures that you will not incur any costs associated with shipping when making a warranty claim.

Please ensure that items are securely packaged to avoid damage during transit. Once we receive your item, we will begin processing your claim and keep you updated throughout the repair process.

Kloira offers an optional Extended Care Program, which provides additional protection beyond our standard warranty. This program includes coverage for accidental damage, normal wear and tear, and other issues that are not covered under the standard warranty.

At the time of purchase, customers can opt into this program for a nominal fee, allowing for peace of mind and ensuring that your investment is protected for years to come. Details regarding the Extended Care Program can be found on our website or by contacting our customer service team.

To maintain the integrity of your Kloira jewelry and watches and uphold the warranty, we recommend following these care guidelines:

• Avoid harsh chemicals: Clean your jewelry with mild soap and water.
• Store properly: Keep items in a soft pouch or jewelry box to avoid scratches.
• Regular inspections: Periodically check for loose stones or damage and report issues promptly.

Proper maintenance is key to prolonging the life of your jewelry and ensuring that it remains in pristine condition.

Kloira is pleased to offer warranty support to our international customers. If you reside outside of the United States and need to make a warranty claim, please contact our customer service team at [email protected] for assistance.

We will provide you with detailed instructions on how to proceed with your claim from abroad, including shipping information and any necessary documentation. Our goal is to ensure that all Kloira customers have access to our comprehensive warranty support, no matter where they are located.

If you have any questions regarding our warranty policy or need assistance with a claim, please do not hesitate to reach out to us:

• Email: [email protected]
• Email: [email protected]

Our customer service team is available to help you with any inquiries or concerns you may have regarding your Kloira products.

This warranty policy is governed by the laws of the State of California, United States. Any disputes arising from this warranty policy shall be resolved in accordance with the laws of California.

By purchasing Kloira products, you acknowledge that you have read, understood, and agreed to the terms outlined in this warranty policy.