SMS/Text Message Terms and Conditions

Kloira operates a text messaging program through Twilio to provide customers with both transactional and promotional SMS communications. By subscribing to this service, you agree to receive messages regarding your orders, shipping updates, and promotional offers. This program is designed to enhance your shopping experience with timely and relevant information about our luxury moissanite jewelry and watches.

Transactional messages include essential updates such as order confirmations, shipping notifications, and delivery alerts. Promotional messages will keep you informed about exclusive sales, new arrivals, and other special offers tailored for our valued customers. Your participation in this program allows you to enjoy a seamless and informative shopping journey.

To receive SMS messages from Kloira, you must provide explicit consent by opting in through various methods. You can opt-in during the checkout process, create an account, or by sending a designated keyword to our shortcode. By opting in, you consent to receive recurring messages from Kloira, which may include both promotional and transactional content.

It is your responsibility to ensure that the mobile number you provide is valid and belongs to you. By consenting to receive messages, you affirm that you are the owner of the mobile number or have the necessary permissions to receive messages on that device.

Kloira sends two primary types of messages: transactional and promotional.

• Transactional Messages: These include order confirmations, shipping updates, and delivery notifications. They are essential for keeping you informed about your purchases.
• Promotional Messages: These messages include sales announcements, exclusive offers, and new product arrivals. They are designed to keep you updated on the latest trends and offers in luxury moissanite jewelry.
• Account Messages: These consist of one-time password (OTP) codes for login, password reset instructions, and account verification messages.

Receiving these messages is crucial for maintaining the integrity of your transactions and ensuring that you are informed about your account.

By opting into Kloira's SMS program, you can expect to receive approximately 4 to 8 messages per month. Message frequency may vary based on your interactions with our services, special promotions, and updates regarding your orders. Kloira strives to ensure that the messages you receive are timely and relevant to your interests.

Please note that if you opt-in during a promotional period or event, you may receive additional messages related to that event. Your engagement with our offerings helps us tailor our communications to better serve you.

Message and data rates may apply to your mobile device as determined by your wireless carrier. Kloira does not charge for sending or receiving SMS messages. However, you are responsible for all charges associated with your mobile plan. We recommend checking with your carrier for any potential fees related to receiving SMS messages.

By participating in our SMS program, you acknowledge that you understand that standard messaging rates may apply, and you agree to be responsible for those charges.

If you wish to unsubscribe from Kloira's SMS program, you can easily do so by replying 'STOP' to any message you receive. Upon receiving your request, we will send you a confirmation message indicating that you have been successfully removed from our SMS list.

Opting out will prevent you from receiving any further communications through SMS. However, please note that if you have pending transactions or account-related messages, you may still receive essential transactional messages until the matter is resolved.

If you require assistance or have questions regarding our SMS program, you can reply 'HELP' to any message for support information. Our customer service team is dedicated to helping you resolve any issues or answer your questions regarding your SMS subscription.

For further inquiries, feel free to contact our support team at [email protected]. We aim to provide timely assistance to ensure your complete satisfaction with Kloira's services.

Your privacy is important to us. Kloira handles your mobile number and personal information in accordance with our Privacy Policy. We may use your mobile number for communication purposes as described in these SMS Terms. We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.

By participating in our SMS program, you acknowledge that you have read and understood our Privacy Policy, which outlines how we collect, use, and protect your personal information.

The participating carriers (such as AT&T, Verizon, T-Mobile, Sprint, etc.) are not liable for delayed or undelivered messages. Kloira utilizes third-party services to send messages, and while we strive for timely delivery, we cannot guarantee that all messages will be transmitted without delay or error.

By consenting to receive SMS messages, you acknowledge that the carriers are not responsible for any issues relating to the delivery of messages sent by Kloira.

Kloira's SMS program supports most major carriers in the United States. This includes, but is not limited to:

• AT&T
• Verizon Wireless
• T-Mobile
• Sprint
• US Cellular
• Cricket Wireless

Please check with your specific carrier for compatibility with our messaging services. Kloira is not responsible for any issues with carrier support.

To participate in Kloira's SMS program, you must have a valid US mobile number capable of receiving SMS messages. This number must be registered to you, and you must be able to respond to messages sent to that number.

Failure to provide accurate information may result in the inability to receive messages from Kloira, and we reserve the right to terminate your SMS subscription if we determine that the information provided is invalid.

You must be at least 18 years old to opt into Kloira's SMS program. If you are under 18, you must have parental consent to participate in this program. By opting in, you warrant that you meet this age requirement or have obtained the necessary consent from a parent or guardian.

We encourage parents to monitor their children's use of mobile devices and to ensure that they understand the implications of subscribing to SMS communications.

Kloira reserves the right to modify these SMS Terms at any time. Any changes will be effective immediately upon posting the revised terms on our website. We encourage you to review these terms periodically to stay informed about any updates.

Your continued participation in the SMS program after any modifications indicates your acceptance of the updated terms. If you do not agree with any changes, you should opt out of the program immediately.

If you have any questions or concerns regarding these SMS Terms, please contact our customer support team at [email protected]. We are committed to providing you with the best possible service and support.

For immediate assistance via SMS, feel free to reply to our messages, and our support team will be glad to assist you with any inquiries you may have.

These SMS Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising from or relating to these terms shall be resolved in accordance with California law.

By participating in Kloira's SMS program, you agree to comply with all applicable laws and regulations and acknowledge that these terms are binding upon you.