Shipping Policy

At Kloira, we understand that our luxury moissanite jewelry and watches are not just purchases; they are cherished investments. Our commitment to delivering your items safely and securely is paramount. We take every precaution to ensure that your order arrives in pristine condition, reflecting the quality and care that Kloira represents.

All shipments are handled with the utmost care, using reliable carriers to provide you with peace of mind as your order makes its way to you. Whether you are ordering a stunning engagement ring or a classic timepiece, our shipping process is designed to protect your valuable items during transit.

Your order's processing time depends on the type of items purchased. For in-stock items, we strive to process and ship your order within 1-3 business days. If you have opted for a custom order, please allow between 7 to 14 working days for us to create your unique piece with the care and attention it deserves.

We believe in transparency, and you will receive notifications about your order status as it moves through the processing stages. Your patience is appreciated as we craft the perfect jewelry piece just for you.

Kloira offers several domestic shipping options to ensure you receive your order in a timely manner. Our primary option is Standard Shipping, which typically takes 5-7 working days for delivery after processing. We partner with reliable carriers such as FedEx, UPS, and USPS to ensure that your order reaches you promptly and securely.

If you require expedited shipping, please contact us for available options. We aim to accommodate your needs while ensuring the safety of your valuable items.

As a token of appreciation for our valued customers, Kloira offers free shipping on orders over $500 within the United States. This ensures that you can enjoy our luxury moissanite jewelry without the added cost of shipping, making it easier to acquire that special piece you've had your eye on.

Please note that the free shipping offer applies only to standard shipping within the continental United States and does not include expedited shipping options.

Kloira is excited to bring our exquisite collection of luxury jewelry to customers worldwide. We offer international shipping to select countries using trusted carriers such as FedEx, DHL, and UPS. Delivery times may vary by region:

• Canada: 3-7 business days
• Europe: 5-10 business days
• Asia: 7-12 business days
• Australia: 7-14 business days
• Other regions: Please contact us for estimates

We are continuously expanding our international shipping capabilities, so please check our website for updates on available countries.

When placing an international order, please be aware that customs duties and import taxes may apply upon entry into your country. These fees are the responsibility of the customer and are not included in your order total. Kloira encourages you to check with your local customs office for information regarding potential charges.

We cannot predict the amount of these duties and taxes, as they vary by country and customs regulations. Customers are responsible for any charges incurred during customs clearance.

Kloira utilizes reputable shipping carriers to ensure the safe and timely delivery of your orders. For domestic shipments, we primarily use:

• FedEx
• UPS
• USPS

For international shipments, we partner with:

• FedEx International
• DHL

These carriers are selected for their reliability and efficiency, providing tracking capabilities that allow you to monitor your shipment's progress.

To enhance the security of your order, all jewelry shipments from Kloira require signature confirmation upon delivery. This means that a recipient must be present to sign for the package, ensuring that your valuable items are received by you or an authorized person.

If you are not available at the time of delivery, the carrier may leave a notice with instructions on how to retrieve your package or reschedule delivery.

At Kloira, we understand the significance of your purchase, and we take measures to protect it. All shipments are fully insured against loss or damage during transit. In the unlikely event that your package is lost or arrives damaged, we will work with the carrier to resolve the issue swiftly and ensure that you receive your order or a suitable replacement.

This insurance provides you with additional peace of mind as your luxury jewelry travels to your doorstep.

To further enhance the security of your order, all Kloira shipments are packaged discreetly, with no branding visible on the exterior. This means that your package will arrive without any indication of its valuable contents, helping to minimize the risk of theft or damage during transit.

Your privacy and the safety of your purchases are of utmost importance to us, and we take all necessary precautions to protect them.

Once your order has been processed and shipped, you will receive an automatic email containing your tracking number. This allows you to track the status of your shipment in real-time, providing you with updates on its journey to you.

You can use this tracking information to stay informed and plan for the arrival of your precious order.

While Kloira strives to provide shipping options to as many customers as possible, there are certain shipping restrictions. We do not ship to P.O. boxes or APO/FPO addresses. Additionally, we are unable to ship to countries that are subject to international trade restrictions.

If you have questions about whether we can ship to your location, please contact us for assistance.

It is the customer's responsibility to ensure that the shipping address provided at the time of order is accurate. Kloira is not liable for delays or lost packages due to incorrect or incomplete addresses.

In the event that an order needs to be reshipped due to an incorrect address, the customer will be responsible for the associated re-shipping fees. We recommend double-checking your address before completing your order to avoid any issues.

If you encounter any issues with your delivery, such as a lost, delayed, or damaged package, please contact us immediately at [email protected]. Our customer service team is here to assist you and will work with the carrier to resolve the issue as quickly as possible.

We take delivery issues seriously and will do our utmost to ensure your satisfaction with your order.

During peak seasons, such as the holidays, processing times may be extended. We recommend placing your orders early to ensure timely delivery. Kloira appreciates your understanding during these busy periods, as we strive to maintain the quality and security of our shipments.

For holiday-specific shipping updates, please refer to our website or contact our customer service team for assistance.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us. You can contact our customer service team at [email protected]. We are here to assist you and ensure that your experience with Kloira is exceptional.

This Shipping Policy shall be governed by and construed in accordance with the laws of the State of California, United States. Any disputes arising from or related to this policy shall be resolved in accordance with California law.